Technical Support Engineer
Who are we?
We at Track160 believe that every football (soccer) team and player deserve to make use of the same high-quality data solutions currently available only to the few elite clubs!
Track160's optical tracking SaaS platform is the only fully automated solution providing football (soccer) clubs and academies with highly accurate tactical video, performance data, and sports science data, all in one product suite. While others require multiple, expensive, cameras setup and manual labor to operate; we leverage AI and Deep Learning techniques and only one off-the-shelf camera set at a single viewpoint, to achieve the highest FIFA EPTS standard.
So come on board:
We are currently recruiting a Technical Support Engineer to join our growing team, in our
newly refurbished Tel-Aviv offices.
In this position you will:
Provide support to Track160 global customer base including soccer coaches, soccer players and technical partners.
Address customer queries (requests and technical issues) related to Track160 products and services.
The nature of the cases will vary and will involve “how to” questions and trouble-shooting efforts related to operating systems (Linux/Windows/AWS) software issues (web, app) and issues related to video quality.
Review, process and optimize videos of games generated by our customers Document customer queries and communication in Zendesk CRM
Past experience working for a tech company in a technical customer-facing position
Service oriented, proactive and detail oriented
Ability and willingness to work in shifts 24/7
Fluent verbal and written English
Experience with Zendesk CRM and case management in general
Comfortable with ambiguity and a fast faced startup work environment
Nice to have:
Familiarity with Football is a big advantage